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Customer Service

 Packaging

 All Elizabeth Bower orders come gift wrapped in satin lined boxes and include care instructions.

Returns and Exchanges

Elizabeth Bower will accept items for exchange or refund within 14 days of purchase. Your item must be returned in new and saleable condition. Sale items are non-returnable.

If you would like to return your item, please email 'orders@elizabethbower.com'

US returns -  we will provide a return label and $5.00 USD will be deducted from your refund. 

International returns -  customers are responsible to for return freight. For your security, please return your item with insurance Elizabeth Bower is not responsible for items damaged or lost in transit.

Shipping Policy 

Upon checkout, select your preferred shipping method. We do not ship to PO boxes.

Overseas orders 

Flat rate shipping of $30 USD. Please note taxes, tarriffs and duties  are to be paid by the customer.  

Repair Policy Shipping

We guarantee our pieces for free repairs up to 12 months from purchase.  'Repairs' relate to any issue with your item that is not due to mishandling. Please email orders@elizabethbower.com if you need to have your piece repaired. If you purchased your item through another retailer please contact them directly.