How do I return my order?
AUSTRALIAN RETURNS
We want you to love your bridal jewellery and wedding accessories, and we’re happy to accept returns within 30 days of receipt.
To begin your return, contact us to start your return with your order number. We’ll provide a FREE return label for you.
Please note:
-
Returns must be postmarked within 30 days to be eligible for a refund.
-
A $10.00 flat rate restocking fee is applied to all returns and will be deducted from your refund.
-
Shipping fees are non-refundable.
-
Items must be returned in new, unworn, and saleable condition.
- Our Porcelain flowers are strong but fragile like glass and ceramic. If they are dropped on a hard surface they can chip. We will not accept damage items for return due to mishandling.
- We will accept returns for items damaged in transit - please email us within 48 hours of receipt to process a damaged claim orders@elizabethbower.com
-
A $10.00 flat rate restocking fee will be deducted from your refund.
Sale items are final sale and cannot be returned.
Refunds typically take 5–10 business days to process once your return is received.
We do not refund shipping costs on returned items.
INTERNATIONAL RETURNS
To request a return for your order please email contact us with your order number. We’ll provide the return address and instructions.
Please note the following:
-
Returns must be postmarked within 30 days of receipt to qualify for a refund.
-
Customers are responsible for return shipping costs and labels.
-
Original shipping fees are non-refundable.
-
Items must be returned in new, unworn, and saleable condition.
-
A $10.00 flat rate restocking fee will be deducted from your refund.
-
Sale items are final sale and cannot be returned.
-
Refunds typically take 5–10 business days to process once your return is received.
-
We do not refund shipping costs on returned items.
- Our Porcelain flowers are strong but fragile like glass and ceramic. If they are dropped on a hard surface they can chip. We will not accept damage items for return due to mishandling.
- We will accept returns for items damaged in transit - please email us within 48 hours of receipt to process a damaged claim orders@elizabethbower.com.
Important:
For your security, return your item using a trackable and insured courier (e.g. FedEx, UPS, or USPS). Elizabeth Bower is not responsible for items lost or damaged during transit.
Can I change my order or get help with it?
If you have any questions please reach out to us via email:
orders@elizabethbower.com
Alternatively you can use the chat feature on our site.
We will do our best to get back to you within 24 hours of your query.
Our team is here to help with product inquiries, order status updates, styling advice, and any other questions about Elizabeth Bower bridal jewellery and accessories. Whether you need assistance choosing the perfect piece for your wedding day or have questions about shipping, customization, or care instructions, we're happy to assist and ensure you have a wonderful experience.
What are the shipping costs and delivery estimates?
Shipping & Delivery Information
We know that you want to get your hands on your gorgeous bridal jewellery as soon as possible! Elizabeth Bower ships bridal accessories worldwide from Sydney, Australia with express and economy shipping options available.
Order Processing Times - 2-3 days.
What is 'Order Processing'? That means how long it takes us to select, quality check & carefully package your items ready to dispatch!
Once packaged your order transit time will depend on the shipment method selected.
Australian Orders
FREE Standard Shipping Orders valued over $99.00
$8.95 FLAT RATE Standard Shipping on orders under $99.00
Australian Shipping Terms
-
- Orders ship via Australia Post
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Transit times approximately 3-7 business days
- Delivery times may vary depending on your location within Australia.
International Orders
Japan, United States and Europe
FREE Shipping (Economy) - Orders Over $250 AUD - 2-7 days Transit
$20 Flat Rate Shipping - On orders Under $250 - approximately 7-20 days Transit
$40 Flat Rate Aust Post Express - when selected - 2-7 Days Transit
Economy Shipping Terms
- Orders ship via Australia Post
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Transit times approximately 7-20 business days
- Delivery times may vary depending on your location.
-
Economy shipments will be trackable via your local postal service once they have landed in your country. A local tracking number will be visible in your order tracking status.
-
Please check with your local postal service for any assistance regarding missed deliveries or package holds.
-
If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply.
-
If you are concerned about transit timing we recommend you use express shipping at checkout instead.
Express Shipping Terms
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Express shipments will be trackable via Australia Post - please contact them for assistance regarding missed deliveries or status updates.
- International orders may be subject to additional charges based on the destination country's taxes, tariffs and duties. These fees are not associated with Elizabeth Bower and are to be paid by the customer upon delivery.
- If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply.
- If you are concerned about your transit timing we recommend you use EXPRESS SHIPPING - it is the fastest and most reliable shipping method to arrive in under two weeks.
If you have any questions regarding your order, transit times or tracking - please email us about your shipping question or use our live chat. You can also view our returns and exchanges policy.
How can I track my order?
Shipping & Delivery Information
We know that you want to get your hands on your gorgeous bridal jewellery as soon as possible! Elizabeth Bower ships bridal accessories worldwide from Sydney, Australia with express and economy shipping options available.
Order Processing Times - 2-3 days.
What is 'Order Processing'? That means how long it takes us to select, quality check & carefully package your items ready to dispatch!
Once packaged your order transit time will depend on the shipment method selected.
Australian Orders
FREE Standard Shipping Orders valued over $99.00
$8.95 FLAT RATE Standard Shipping on orders under $99.00
Australian Shipping Terms
-
- Orders ship via Australia Post
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Transit times approximately 3-7 business days
- Delivery times may vary depending on your location within Australia.
International Orders
Japan, United States and Europe
FREE Shipping (Economy) - Orders Over $250 AUD - 2-7 days Transit
$20 Flat Rate Shipping - On orders Under $250 - approximately 7-20 days Transit
$40 Flat Rate Aust Post Express - when selected - 2-7 Days Transit
Economy Shipping Terms
- Orders ship via Australia Post
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Transit times approximately 7-20 business days
- Delivery times may vary depending on your location.
-
Economy shipments will be trackable via your local postal service once they have landed in your country. A local tracking number will be visible in your order tracking status.
-
Please check with your local postal service for any assistance regarding missed deliveries or package holds.
-
If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply.
-
If you are concerned about transit timing we recommend you use express shipping at checkout instead.
Express Shipping Terms
- A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
- Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provided in your order.
- Express shipments will be trackable via Australia Post - please contact them for assistance regarding missed deliveries or status updates.
- International orders may be subject to additional charges based on the destination country's taxes, tariffs and duties. These fees are not associated with Elizabeth Bower and are to be paid by the customer upon delivery.
- If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply.
- If you are concerned about your transit timing we recommend you use EXPRESS SHIPPING - it is the fastest and most reliable shipping method to arrive in under two weeks.
If you have any questions regarding your order, transit times or tracking - please email us about your shipping question or use our live chat. You can also view our returns and exchanges policy.
My order has not arrived?
Please check the tracking information carefully. Most shipments updates can be found online thought the shipping carrier. For more shipping FAQ's check our shipping policy
If your shipment is taking longer than expected or is lost check with the carrier or reach out to us.
Where will my order ship from?
All orders ship from our Sydney Studio located in Paddington NSW 2021.
Once you have placed an order we will carefully pick and quality check your pieces which takes 1-2 days. Each design is secured inside a custom gift box with care instructions. Once your order shipped you will be emailed tracking information.
How are your orders packaged for shipment?
We take care to secure your pieces so they are safe in transit. All pieces are secured inside sturdy custom give boxes with padding. We ship orders in recyclable paper boxes with paper inserts.
Please remove stickers and our packaging is 100% recyclable.
The item I would like to order is out of stock?
Sustainability is important to us and often do small production runs to make sure we are not over stocking materials and producing materials that may contribute to landfill or waste.
Sometimes our best-sellers sell out. We usually restock these items in 2-3 weeks. If there is a design you are interested in please reach out to us and we can place a pre order.
Please note as we make way for some designs, we phase out others and the exact colour and combination you are after may not be possible to reorder.
When will my refund be processed?
AUSTRALIAN RETURNS
We want you to love your bridal jewellery and wedding accessories, and we’re happy to accept returns within 30 days of receipt.
To begin your return, contact us to start your return with your order number. We’ll provide a FREE return label for you.
Please note:
-
Returns must be postmarked within 30 days to be eligible for a refund.
-
A $10.00 flat rate restocking fee is applied to all returns and will be deducted from your refund.
-
Shipping fees are non-refundable.
-
Items must be returned in new, unworn, and saleable condition.
- Our Porcelain flowers are strong but fragile like glass and ceramic. If they are dropped on a hard surface they can chip. We will not accept damage items for return due to mishandling.
- We will accept returns for items damaged in transit - please email us within 48 hours of receipt to process a damaged claim orders@elizabethbower.com
-
A $10.00 flat rate restocking fee will be deducted from your refund.
Sale items are final sale and cannot be returned.
Refunds typically take 5–10 business days to process once your return is received.
We do not refund shipping costs on returned items.
INTERNATIONAL RETURNS
To request a return for your order please email contact us with your order number. We’ll provide the return address and instructions.
Please note the following:
-
Returns must be postmarked within 30 days of receipt to qualify for a refund.
-
Customers are responsible for return shipping costs and labels.
-
Original shipping fees are non-refundable.
-
Items must be returned in new, unworn, and saleable condition.
-
A $10.00 flat rate restocking fee will be deducted from your refund.
-
Sale items are final sale and cannot be returned.
-
Refunds typically take 5–10 business days to process once your return is received.
-
We do not refund shipping costs on returned items.
- Our Porcelain flowers are strong but fragile like glass and ceramic. If they are dropped on a hard surface they can chip. We will not accept damage items for return due to mishandling.
- We will accept returns for items damaged in transit - please email us within 48 hours of receipt to process a damaged claim orders@elizabethbower.com.
Important:
For your security, return your item using a trackable and insured courier (e.g. FedEx, UPS, or USPS). Elizabeth Bower is not responsible for items lost or damaged during transit.
Is Elizabeth Bower jewellery hypoallergenic?
Yes. Each piece is made with high-quality metals and thoughtfully plated, so even sensitive ears can enjoy them comfortably.
Our earring posts are made from surgical steel and out pieces are plated in nickle free rhodium and gold plate finishes.
If you have any questions regarding specific materials please reach and contact us with you FAQ'S
What materials do you use?
Expect only the good stuff: Swarovski crystals, freshwater pearls, plated brass, and 100% silk flowers. Many pieces combine modern finishes with timeless materials, so they feel luxe without tipping into “too precious to wear.”
I don't have my ears pierced, can I still wear your earrings?
Yes - all of our earring designs are available in a clip backing with an adjustable screw backing so you can wear them comfortably.
Do you offer custom designs?
Elizabeth Bower does not offer bespoke commissions, but many brides and stylists love to mix and match pieces across the collections to create a look that feels distinctly their own.
We can offer small tweaks and changed to existing pieces - please email us to discuss.
Why choose Elizabeth Bower?
Because it’s not just jewellery. It’s a way of capturing grace, artistry, and a little sparkle of modern romance, without ever losing that lightness and wearability that makes you want to reach for it again and again.
Elizabeth has been designing collection for over 20 years. Comfort and wearability are front of mind in her designs. The average wedding lasts between 8 -10 hours and we want you to sparkle in comfort. Our pieces are made from pressed metal settings so they are lightweight and won't pull on your ears like heavy castings.
Which Styles are Most Popular?
Elizabeth Bower launches 1-2 new collections every year and there are always a few Brides can't get enough off. Check out our latest best-selling styles and see our 5 star reviews
How should I care for my pieces?
Think of your jewellery like silk—beautiful but deserving of care. Keep pieces in their original pouch or box when not in use, avoid contact with perfume or hairspray, and gently polish with a soft cloth to keep them gleaming.