Quality Assurance

Quality Assurance

Your wedding day is one of life’s most meaningful moments—and we’re honored to be part of it. At Elizabeth Bower, we take pride in creating beautifully crafted bridal jewellery and wedding accessories that live up to the significance of your celebration.

All purchases made through elizabethbower.com are covered by a 6-month limited warranty against defects in materials or craftsmanship.

If your piece arrives damaged or develops a fault, please email orders@elizabethbower.com to request a repair or replacement. If deemed defective by our jewelers within 6 months of purchase, we’ll repair or replace it at our discretion.

Warranty Excludes:

  • Loss, breakage, or accidental damage

  • Normal wear and tear (e.g. tarnishing, colour changes)

  • Misuse or improper care

  • Unauthorized repairs or alterations

  • Cosmetic changes from daily wear

  • Theft or loss

Tarnishing is a natural process and not considered a defect. Cleaning or restoration services are not covered under warranty.

Packaging & Repairs
Each piece of our bridal jewellery and wedding accessories is carefully gift-boxed in our Sydney studio. Repairs outside the warranty period may incur a service fee.

Jewelry Care Tips

  • Last on, first off: Apply jewellery after hair and makeup.

  • Avoid sprays: Perfumes and hairsprays can dull crystals and damage finishes.

  • Store safely: Keep your pieces in a dry, cool place away from direct sunlight.

  • Pearl care: Handle with clean hands and avoid moisture or natural oils.

  • Clean gently: Wipe occasionally with a soft, lint-free cloth. Avoid harsh commercial cleaners.