QUALITY ASSURANCE

Quality Assurance

Your big day is a moment you've poured your heart and soul into — planning, researching, and curating every detail. At Elizabeth Bower, we understand how important that is, and we stand proudly behind the quality and craftsmanship of our designs.

All pieces purchased through elizabethbower.com are covered by a 6-month limited warranty against material or manufacturing defects.

Each item is carefully packaged and gift-boxed in our Sydney studio. If your piece arrives damaged or defective, please reach out to us so we can make it right.

To initiate a warranty claim or request a repair, please email us at:
📧 orders@elizabethbower.com

If your item is deemed defective by our jewelers within 6 months of purchase, we will, at our discretion, repair or replace it at no cost.

Warranty Exclusions & Limitations

  • Loss, accidental damage, or breakage
  • Normal wear and tear (including tarnishing or color change)
  • Damage caused by misuse, mishandling, or failure to follow care instructions
  • Unauthorized repairs or alterations
  • Theft or cosmetic changes from daily use

Note: Tarnishing is a natural process and not considered a manufacturing defect. Cleaning or restoration services fall outside the warranty terms.

When a product is repaired under warranty, only the remaining term of the original 6-month period will continue to apply. Any additional repairs outside this window may incur a service charge.

Jewelry Care Tips

  • Last on, first off: Jewelry should be the final touch you put on and the first thing you remove.
  • Avoid sprays: Perfumes and hairsprays can dull the sparkle of Swarovski crystals and damage delicate finishes.
  • Store smart: Keep your pieces at room temperature, out of direct sunlight and humidity. Use acid-free tissue or cotton in a dry, dust-free container.
  • Pearl care: Pearls are soft and sensitive. Handle with clean hands and avoid exposure to moisture and natural oils.
  • Clean gently: Wipe occasionally with a soft, lint-free cloth. Avoid harsh commercial cleaners that may damage delicate materials.