Your big day is something that we know you have been planning, researching and organizing for some time with all your heart and soul. So for us quality is essential and we stand behind our designs.
Our quality assurance means we offer a 6 month limited warranty against defects in materials or manufacturing defects on all designs purchased through elizabethbower.com.
All items are packaged with care and gift boxed in our Portland studio. If something has slipped our gaze and you have received a damaged or faulty item please contact us
To make an assurance claim and access our repair service please email
orders@elizabethbower.com
We will, at our option, repair or replace jewelry proven by our jewelers to be defective within 6 months after the date of purchase.
Exclusions and limitations
- The above assurance against defects does not cover loss, damage, breakage, changes in appearance, or the gradual degradation of all or part of the products due to: normal wear and tear (including tarnishing); accident or mishap; careless handling; improper use; alteration or substitution; use outside our care instructions; improper repair or warranty service performed by someone other than us or our authorized repairers; or theft.
- Tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.
- When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply. Any other repairs after this term will be outside the original warranty period and may be charged accordingly.
Care
To keep your piece looking beautiful on the day and long after your wedding, avoid exposure to hairspray and perfume. These will coat and cover your beautiful Swarovski crystals with a film that will dull the sparkle and shine of your piece.
For your big day, make sure that your jewelry is the last thing you put on and the first off thing you take off.
For ongoing care, please store your Elizabeth Bower designs at room temperature, out of direct sunlight. A location that has low humidity and a consistent temperature will help to prevent tarnishing and discoloration. Handle pearls with extra care as they are soft and can be damaged by natural skin oils and scratches. If you can, wrap gold, silver and precious items in acid-free tissue paper or cotton and keep them away from any dust or moisture.
Occasionally very gently clean your jewelry to remove any oils, dust or other contaminations. Avoid harsh cleaners made for silver, gold and platinum as these can damage the metal and precious jewels.