Shipping Policy

We know that you want to get your hands on your gorgeous item as soon as possible!

Order Processing Times - 2-3 days.

What is 'Order Processing'? That means how long it takes us to select, quality check & carefully packaging your items ready to dispatch! 

Once packaged your order transit time will depend on the shipment method selected

 

Australia Order Shipping

Orders valued over $99.00 - FREE Standard Shipping 

Orders valued under $99.00 - $8.95 FLAT RATE Standard Shipping  

 

DOMESTIC SHIPPING TERMS


United States Order Shipping

FREE DHL Express - Orders Over $300 AUD - 2-7 days Transit

DHL Express $30 - Orders Under $300 AUD - USD -2 - 7 Days Transit

* PLEASE NOTE WE HAVE PAUSED ECONOMY SHIPPING TO THE US while our economy shipping agents manage the handling of the new tariff changes


International Order Shipping

FREE DHL Express - Orders Over $300 AUD - 2-7 days Transit

Economy Air $15 - Orders Under $300 AUD - USD - 2- 4 weeks Transit

DHL Express $30 - Orders Under $300 AUD - USD -2 - 7 Days Transit

 

EXPRESS SHIPPING TERMS

  • A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
  • Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provide in your order.
  • Express shipments will be trackable via DHL please contact them for assistance regarding missed deliveries or status updates. 
  • International orders may be subject to additional charges based on the end countries taxes, tariffs and duties. These fees are not associated with Elizabeth Bower and are to be paid by the customer upon delivery. 
  • If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply. 
  • If you are concerned about your transit timing we recommend you use EXPRESS SHIPPING it is the fastest and most reliable shipping method to arrive in under two weeks. 

 

ECONOMY AIR  (Trackable)

Orders Under $300 AUD - Economy Air $15 AUD - 2- 4 weeks Transit

Please note:

  • A tracking number will be provided once your order ships, please use this number to check the status of your shipment.
  • Please note - it is the responsibility of the customer to track their delivery. We will not be responsible for lost or stolen packages if delivery attempts were made to the address provide in your order.
  • Economy shipments will be trackable via your local postal service once they have landed in your country. A local tracking number will be visible in your order trackings status.
  • Please check with your local postal service for any assistance regarding missed deliveries or package holds.
  • If your package is not successfully delivered or collected by you it will be returned to our office in Sydney, Australia. Subsequent charges to resend the items will apply. 
  • If you are concerned about transit timing we recommend you use EXPRESS SHIPPING as checkout instead. 

If you have any questions in regards to your order, transit times or tracking - please email us with your order number orders@elizabethbower.com or jump on the chat