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We love our customers and want to make sure that your experience at Elizabeth Bower is as perfect as your wedding day will be, which is why we offer a 14 day money back guarantee including free returns on USA sales.

If you change your mind and want to select another one of our gorgeous pieces of jewellery, no problem. Upon receipt of jewelry we offer exchanges up to 30 days.

USA How to Return or Exchange

Message us at orders@elizabethbower.com to receive your return label. Indicate whether it is a refund or an exchange.

Once a label is issued your item must be shipped within 5 days (not including the freight transit time).

Terms

- For a full refund to your original method of payment you must contact us within 14 days of delivery.

- Requests made after the 14 day period (no longer than 30 days) will be eligible for exchange only. - Sale items are non-returnable, refundable or exchangeable.

- Only items purchased through elizabethbower.com will be eligible for returns or exchanges under these terms and conditions.

- If you purchased your item through another website or boutique please contact them directly.

- Items received showing signs of wear or damage will not be eligible for refund or exchange.

- Items must have all tags and be returned in the original packaging.

- Special order items are not eligible for a refund or exchange.

This includes but is not limited to custom length sashes and special order plating and color requests.

- For exchanges the new item must be of equal value or more, we do not offer refunds for items purchased of lesser value than the original item.

- Once we receive your exchange we will send out your new order and charge your original method of payment if the price of the item is greater than that of the original item.

- When your return is received and checked we will issue a refund to the original method of payment.

International Returns

We want to make sure that your wedding day is perfect in everyway, so we are more than happy to offer our International brides (outside of the USA) returns .

Please message us at orders@elizabethbower.com to inform us of your return. You will need to ship the item back to us, please make sure you follow these procedures:

- You are responsible for all shipping costs, taxes, duties and or courier fees to return your items.

- Items must have all tags and be returned in the original packaging.

- Please select a return method that allows you to insure the shipment and track its journey back to us (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.

- We are not responsible to items damaged or lost in transit.

Terms

- For a full refund to your original method of payment you must contact us within 14 days of delivery.

- Requests made after the 14 day period (no longer than 30 days) will be eligible for exchange only. - Sale items are non-returnable, refundable or exchangeable.  

- Only items purchased through elizabethbower.com will be eligible for returns under these terms and conditions.

- If you purchased your item through another website or boutique please contact them directly.

- Items received showing signs of wear or damage will not be eligible for refund.

- Special order items are not eligible for a refund or exchange. This includes but is not limited to custom length sashes and special order plating and color requests.

- When your return is received and checked we will issue a refund to the original method of payment. Freight charges will not be refunded.

Whether you are thinking of making a purchase or have just made one, we are thrilled for you and know that you want to get your hands on your gorgeous item as soon as possible.

All items in stock will be prepared for shipment within 2-3 days of receipt. Once packaged your order transit time will be approximately:

US orders

(transit time once shipped)

2-3 business

International orders

(transit time once shipped)

6-10 business days

We try to keep all of our designs in stock but it is not always possible to guarantee.

Once you have placed your order a team member will reach out to you with an estimated ship date if your item is not in stock. Backorders take approximately 2-4 weeks depending on the season.  

We love to know more about you and your wedding, so if you have a specific ‘wear date’ please enter it at check out so we can be mindful of your needs.

If your items cannot be sent in time your order will be cancelled and a full refund will be processed.

Domestic US orders are shipped via priority mail with tracking.

Transit time may vary based on location, they average;  

US orders International orders

2-3 business days 6-10 business days

Please note that all orders shipped overseas and to Canada are subject to additional shipping charges based on the end countries taxes, tariffs and duties. These fees are not associated with Elizabeth Bower and are to be paid by the customer upon delivery.  

Your big day is something that we know you have been planning, researching and organizing for some time with all your heart and soul. So for us quality is essential and we stand behind our designs.

Our quality assurance means we offer a 6 month limited warranty against defects in materials or manufacturing defects on all designs purchased through elizabethbower.com.

All items are packaged with care and gift boxed in our Portland studio. If something has slipped our gaze and you have received a damaged or faulty item please contact us

To make an assurance claim and access our repair service please email

orders@elizabethbower.com

We will, at our option, repair or replace jewellery proven by our jewellers to be defective within 6 months after the date of purchase.

Exclusions and limitations

- The above assurance against defects does not cover loss, damage, breakage, changes in appearance, or the gradual degradation of all or part of the products due to: normal wear and tear (including tarnishing); accident or mishap; careless handling; improper use; alteration or substitution; use outside our care instructions; improper repair or warranty service performed by someone other than us or our authorized repairers; or theft.  

- Tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.

- When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.  Any other repairs after this term will be outside the original warranty period and may be charged accordingly.

Care

To keep your piece looking beautiful on the day and long after your wedding, avoid exposure to hairspray and perfume. These will coat and cover your beautiful Swarovski crystals with a film that will dull the sparkle and shine of your piece.

For your big day, make sure that your jewellery is the last thing you put on and the first off thing you take off.  

For ongoing care, please store your Elizabeth Bower designs at room temperature, out of direct sunlight.  A location that has low humidity and a consistent temperature will help to prevent tarnishing and discoloration. Handle pearls with extra care as they are soft and can be damaged by natural skin oils and scratches.  If you can, wrap gold, silver and precious items in acid-free tissue paper or cotton and keep them away from any dust or moisture.

Occasionally very gently clean your jewellery to remove any oils, dust or other contaminations.  Avoid harsh cleaners made for silver, gold and platinum as these can damage the metal and precious jewels.